Privacy Policy

1. Introduction

This document serves as our privacy policy, providing important information on how we collect and process data obtained from you on our website. We kindly ask you to read the following details carefully to understand our perspectives and practices concerning your personal data and how we handle it.

If you have any comments or inquiries regarding this privacy policy, please contact us via email at info@ibexaccountants.com.

2. Our Identity

According to the UK General Data Protection Regulation (GDPR), we are obligated to provide you, as a 'data controller,' with the following details:

• Our business address is Unit A, 286 Green Lane, Birmingham, B9 5DN.
• Our company name is Ibex Accountants Ltd.
• Our registered address is 1054 Stratford Road, Shirley, Solihull, B90 4EE.
• Our Data Protection Officer is Faisal Rafiq, and you can reach him at faisal@ibexaccountants.com.

3. Data Collection

We may gather and handle the following information pertaining to you:

• Data you provide through forms or surveys on our website at any given time.
• Records of any communication exchanged between us.
• Details of transactions you conduct through our website.
• Information about your visits to our website and the resources you utilize.
• Data about your computer, including your IP address, browser, operating system, etc., for system administration and reporting aggregate information to our advertisers.

In accordance with the GDPR, we ensure that your personal data is processed lawfully, fairly, and transparently, without negatively impacting your rights. We only process your personal data if at least one of the following conditions is met:

You have given explicit consent for the processing of your personal data for one or more specific purposes.

• Processing is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract.
• Processing is necessary to comply with a legal obligation to which we are subject.
• Processing is necessary to protect your vital interests or the vital interests of another natural person.
• Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the data controller.
• Processing is necessary for the purposes of our legitimate interests or the legitimate interests of a third party, such as credit card payment processing, except when such interests are overridden by your fundamental rights and freedoms, particularly if you are a child.

4. Cookies

The utilization of cookies on our website adheres to the prevailing English and EU Cookie Law.

Our website employs cookies or similar technology to gather information regarding your site access. Cookies are fragments of data that encompass a distinctive reference code transmitted by a website to your device. They serve to store and, at times, track information about you.

Some of the cookies we employ endure solely for the duration of your web session and expire upon closing your browser. Other cookies are employed to remember you when you revisit the site, persisting for a longer period.

All cookies employed on our site are set by us. While most computer and certain mobile web browsers automatically accept cookies, you can modify your browser settings to either prevent their acceptance or receive notifications each time a cookie is set. It is important to note, however, that blocking or deleting cookies may restrict your ability to fully utilize the site.

Our cookies serve the following purposes:

• Creating a dedicated login session for site users, ensuring the site remembers their login status and delivers their page requests effectively, securely, and consistently.
• Recognizing previous visits by users, enabling us to determine the number of unique visitors and ensure we have sufficient capacity.
• Identifying registered visitors to the site.
• Logging information from your computer, including the presence of cookies, your IP address, and details about your browser program. This data aids us in diagnosing issues, administering the site, and tracking your usage.

• Customizing elements of the promotional layout and/or content on site pages.

• Collecting statistical information about how users interact with the site, enabling us to enhance and identify the most popular sections.

Please note that the usage of cookies allows us to deliver an improved user experience and gather valuable insights to enhance our site.

5. How we utilize the information we collect

We make use of the information gathered about you in the following ways:

• Effectively present site content to you.
• Provide you with the information, products, and services you request, or, with your consent, offer you items that we believe may interest you.
• Fulfill our contractual obligations with you.
• Enable you to utilize our interactive services, should you choose to do so.
• Communicate our charges to you.
• Inform you about other goods and services that may catch your interest. We may also allow third parties to do this, and they (or we) may reach out to you.
• If you are an existing customer, we will only contact you electronically regarding products or services similar to what you have previously purchased.
• If you are a new customer, we will only contact you if you have consented to it.
• If you prefer not to receive marketing communications, please send an email to info@ibexaccountants.com
• Please note: If you do not wish for us to use your personal data for any other purposes mentioned in this section (5), you can inform us at any time by contacting us at info@ibexaccountants.com and we will delete your data from our systems. However, please be aware that this may limit our ability to provide you with the best possible products and services.
• In certain cases, the collection of personal data may be required by law or as part of a contractual agreement. If you choose not to provide your personal data in such cases, it may limit the products and services we can offer you.

6. Storage of your data

We may transfer the data we collect from you to storage locations outside the European Economic Area (EEA). This transfer and processing may be necessary to fulfil your order and handle payment transactions.

By providing us with your personal data, you consent to this transfer. We will take reasonable measures to ensure the security of your data.

Payment information will be encrypted for added protection. If we provide you with a password, it is important that you keep it confidential and refrain from sharing it. While we strive to implement security measures, we cannot guarantee complete security for your data. There is a risk that the transmission of data may not be entirely secure, despite our efforts.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in section 5 above, and/or as long as we have your consent to retain it. Nevertheless, we regularly review our data to determine if its retention is still necessary. Your personal data will be deleted when it is no longer needed.

7. Disclosure of your information

We may disclose your information in the following circumstances:

• If we intend to sell our business or company, we may disclose your information to potential buyers.
• We may share your information with other businesses within our group.
• We may disclose your information if we have a legal obligation to do so or if it is necessary to protect the property, safety, or rights of others.
• We may exchange information with third parties to prevent fraud or assess credit risks.
• We may engage third-party service providers to perform services on our behalf. These services may include payment processing, search engine facilities, advertising, and marketing. In some cases, these third parties may require access to some or all of your data.

8. Your rights

If you wish to prevent us from using your data for marketing purposes, you can contact us anytime at info@ibexaccountants.com.

• You can request access to, deletion of, or correction of your personal data held by us, and we will fulfil your request without any cost to you.
• You have the right to request the transfer of your personal data to another party (data portability).
• You have the right to be informed about the data processing activities that are being carried out.
• You can request the restriction of processing of your personal data.
• You have the right to object to the processing of your personal data.
• You have the right to lodge a complaint with a supervisory authority.
• Additionally, you have rights concerning automated decision-making and profiling, as described in section 11 below.

If you want to exercise any of the aforementioned rights or if you have any other inquiries about our website or this Privacy Policy, please contact us at info@ibexaccountants.com

9. Links to other sites

Please be aware that our terms and conditions and our policies are not applicable to other websites that you may access through links on our site. We have no control over how your data is collected, stored, or used by other websites, so we recommend reviewing the privacy policies of those websites before providing any personal data to them.

10. Changes

In the event of any changes to our Privacy Policy, we will post the updated version on this page. If necessary, we may also notify you via email.

11. Automated Decision-Making and Profiling

1. If we utilize personal data for automated decision-making that has a legal or significant impact on you, you have the right under the GDPR to challenge such decisions. This includes requesting human intervention, expressing your own perspective, and obtaining an explanation of the decision from us.
2. However, the right described in section 11.1 does not apply in the following situations

• When the decision is necessary for entering into or performing a contract between you and us.
• When the decision is authorized by law.
• When you have explicitly given your consent for the decision.

3. In cases where we employ your personal data for profiling purposes, the following guidelines will be followed:

• Clear information will be provided to explain the profiling, including its significance and the potential outcomes.
• Appropriate mathematical or statistical procedures will be employed.
• Technical and organizational measures will be implemented to minimize the risk of errors and facilitate easy correction of such errors.
• All personal data processed for profiling purposes will be safeguarded to prevent discriminatory effects resulting from profiling.

Dispute Resolution

1. The parties will make their best efforts to engage in good-faith negotiations and resolve any disputes arising from or relating to this Privacy Policy or any breaches of it.
2. If the parties are unable to settle a dispute through amicable negotiations or one or both parties are unwilling to participate in the negotiation process, either party may propose in writing that structured negotiations be pursued with the assistance of a fully accredited mediator before resorting to litigation.
3. In the event that the parties cannot agree on a mediator, or the selected mediator is unable or unwilling to act, and a replacement mediator cannot be agreed upon, either party may, within 14 days of becoming aware of the situation, apply to LawBite to appoint a mediator under the LawBite Mediation Procedure.
4. Within 14 days of the mediator's appointment (either through mutual agreement or by LawBite in accordance with their mediation procedure), the parties will meet with the mediator to determine the mediation procedure to be followed, unless otherwise agreed upon by the parties and the mediator.
5. All negotiations related to the dispute(s) will be conducted confidentially and without prejudice to the parties' rights in any subsequent legal proceedings.
6. If the parties reach a resolution of the dispute during mediation, the agreement will be documented in writing. Once duly signed by authorized representatives of both parties, the agreement will be final and binding upon them.
7. If the parties fail to resolve the dispute(s) within 60 days (or any other mutually agreed timeframe) from the appointment of the mediator, or if either party withdraws from the mediation process, either party may choose to seek a remedy through arbitration. The arbitrator will be appointed by LawBite under the Rules of the LawBite Arbitration Scheme.
8. Any dispute between the parties will not affect their ongoing obligations under this Privacy Policy.